Frequently Asked Questions

UDT Windows Compatibility

You can use it on any PC that runs on Windows. UDT for Windows compatible with Excel 2010, Excel 2013, Excel 2016, Excel 2019 and Office365.

UDT Mac compatibility

From 15/08/2018 UDT for Mac is compatible with Mac Excel 2016 only. Please check the MAC section.

What is the add-in? How to install it?

Add-ins provide optional powerful features for Excel. By default, add-ins are not immediately available in Excel, so you must first install in 1 minute. It’s very easy process.

Administrator rights to install our add-ins or templates DOES NOT REQUIRED.

How many computers can I install the add-in / template?

If you buy UDT the single user license allows you to install our product for unlimited workstations.

How will I be notified of changes and updates?

You will be notified by email if the purchased item is updated.

Is it really a one-time fee?

Absolutely! You just must pay once, and you can use the template permanently. No monthly fees and subscription! You will also get free LIFETIME upgrades.

I paid, where do I download my software?

After you have completed your payment process at PayPal, check your email, where you will find a download link to your template / add-in. That’s all!

Is it safe to make a purchase with us online?

Yes. For our shopping cart we use a third-party company,, that utilizes a SSL certified secure site. use Comodo SSL with 256 bit encryption.

Also, we don’t take or hold any personal or financial information from you in our shopping cart. Your payment information is only provided to our payment merchants, PayPal.

Can I pay using a Credit Card?

Yes, you can pay via Credit Card. We have partnered with E-junkie and PayPal and both of them accept credit cards.

Hours of Support and After Hours Technical Support

We’re in GMT +2 and we aim to answer all questions within 24 hours (Monday – Friday). In some cases, the waiting time can be extended to 48 hours.

Support requests sent during weekends or public holidays will be processed on next Monday or the next business day. After Hours Technical Support: 24/7 e-mail