Frequently Asked Questions

What is the add-in? How to install it? How to activate our products?

Add-ins provide optional powerful features for Excel. By default, add-ins are not immediately available in Excel, so you must first install in 1 minute. It’s very easy process.

There is NO serial or activation code or other frustrating things. Administrator rights to install our add-ins or templates DOES NOT REQUIRED.

How many computers can I install the add-in / template?

We have a super-duper license policy! If you buy UDT the license allows you to install our products for unlimited workstations. You can use our products for commercial purposes. No problem.

How will I be notified of changes and updates?

You will be notified by email if the purchased item is updated.

Is it really a one time fee?

Absolutely! You just have to pay once and you can use the template permanently. No monthly fees and subscription! You will also get free LIFETIME upgrades.

I paid, where do I download my software?

After you have completed your payment process at PayPal, check your email, where you will find a download link to your template / add-in. That’s all!

Is it safe to make a purchase with us online?

Yes. For our shopping cart we use a third party company, E-Junkie.com, that utilizes a SSL certified secure site. ExcelDashboardSchool.com use Comodo SSL with 256 bit encryption.

Also, we don’t take or hold any personal or financial information from you in our shopping cart. Your payment information is only provided to our payment merchants, PayPal.

Can I pay using a Credit Card?

Yes you can pay via Credit Card. We have partnered with E-junkie and PayPal and both of them accept credit cards.

Hours of Support and After Hours Technical Support

We’re in GMT +2 and we aim to answer all questions within 24 hours (Monday – Friday). In some cases the waiting time can be extended to 48 hours.

Support requests sent during weekends or public holidays will be processed on next Monday or the next business day. After Hours Technical Support: 24/7 e-mail

Compatibility

Our add-ins and templates works only on Windows. You can use it on any PC that runs on Windows. We are working on a Mac versions.

Ultimate Dashboard Tools compatible with Excel 2010, Excel 2013, Excel 2016