Frequently Asked Questions

What is the add-in? How to install it?

Add-ins provide optional powerful features for Excel. By default, add-ins are not immediately available in Excel, so you must first install in 1 minute. It’s very easy process. Administrator rights to install our add-ins or templates DOES NOT REQUIRED.

Tutorials on Youtube:

  1. UDT installation steps
  2. How to fix disappearing ribbon in Excel?

Compatibility

Windows version

  • UDT compatible with Excel 2010, Excel 2013, Excel 2016, Excel 2019 and Office 365.

Mac version

  • UDT for Mac compatible with Excel 2016 for Mac, Excel 2019 for Mac and Office 365 for Mac.

About Office 365

Office 365 is a subscription service that ensures you always have the most up-to-date modern productivity tools from Microsoft. There are Office 365 plans for home and personal use, as well as for small and midsized businesses, large enterprises, schools, and non-profits.

UDT Win and Mac versions are compatible with Office 365.

Licensing

Our license policy is simple. If you buy Ultimate Dashboard Tools you can use our product on multiple workstations without subscriptions and additional fees.

How will I be notified of changes and updates?

You will be notified by email if the purchased item is updated.

Is it really a one-time fee?
Absolutely! You just must pay once, and you can use the template permanently. No monthly fees and subscription! You will also get free LIFETIME upgrades.

I paid, where do I download my software?
After you have completed your payment process at PayPal, check your email, where you will find a download link to your template / add-in. That’s all!

Is it safe to make a purchase with us online?

Yes. For our shopping cart we use a third-party company, E-Junkie.com, that utilizes a SSL certified secure site. ExcelDashboardSchool.com use Comodo SSL with 256-bit encryption. Also, we don’t take or hold any personal or financial information from you in our shopping cart. Your payment information is only provided to our payment merchants, PayPal.

Can I pay using a Credit Card?
Yes, you can pay via Credit Card. We have partnered with E-junkie and PayPal and both of them accept credit cards.

Hours of Support and After Hours Technical Support
We’re in GMT +2 and we aim to answer all questions within 24 hours (Monday – Friday). In some cases, the waiting time can be extended to 48 hours.